The only parking I’ll use at DIA from now on. For airport parking, I am going to try USAA or Canopy next time. But if one added a murder, a gorilla and a couple of rambunctious (but adorable) kids, this could make a great Chevy Chase movie. This morning it is humorous, but last night I was ticked off to the point of being sarcastic with employees - something I should not do. The happy news was that there was no line at that moment on a Friday evening and the woman running that computer was friendly and competent - and pretty fed up with their computer systems («We told them two months ago we need new computers»). I asked if I should maybe have given the request to a manager and then asked if there was a manager - she (the supervisor) then turned to someone else and said «What is the new manager’s name?» At that point one would think she might genuinely have comped my parking - but, not she instead explained to me that most of their computers were not working and I would have to get in a line with the non-valet people (who paid $ 4 less per day) to pay to get out. She just explained again that the two systems do not talk to each other and that I should have given my request to the person who checked me in. She said I should have given my request to the person who checked me in and I told her that I had - in writing. The supervisor who was watching the valet crew hand out cars then explained to me that «our two computer systems do not talk to each other,» so basically making the reservation and adding requests accomplishes nothing. A week later I returned to good weather, nearly dry streets (good time to have a clean car) and a filthy car. Something had made me suspicious of their reservation system, so I handed the reservation sheet to the guy who checked me in for valet parking. This time I printed out my reservation with the inside and outside cleaning options chosen. But shuttle service was pretty good and much better than my experience with DIA parking - and my car REALLY needed cleaning, so I tried it again. Hope the person who paid for me got it off his or her card and this was just an accidental comp by Wally Park. I told the woman who answered what I wanted and she said «Let me transfer you to that department.» No one there - during business hours - so I left a message, with phone number. So I waited for business hours and called their Denver location. Then I scanned through my credit cards, just to be sure it was not mine - it was not. A couple of days later I was reconciling my travel expenses and looked again - I did not recognize the credit card number on the charge. In the dark and the snow, valet attendants handed me a receipt for my parking - i just glanced at amount and it looked about right, so I tossed it in the car and left. But parking turned out to be free, which was a plus.
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Weather was lousy so I did not argue (although a clean inside would have been nice). Got back from the first trip and cleaning had not happened - they also did not charge me for it (but wait - there is more). Car was filthy, so I made my reservation for inside and outside cleaning. I tried the valet parking ($ 17 per day compared to $ 33 with the airport) because of the lousy weather. Easy place to find on a sprawling airport. This was just like a Chevy Chase movie, only not as much fun. I have always had excellent service at WP, but I realize that until this morning I never had a problem! Now that I came home to a problem with my car, I saw a whole other side of the operation. No one had bothered to turn on the burner.
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To top it off, I went to get myself a cup of tea - the pot with what should have been hot water for tea was stone cold. That was a whole other set of problems, none of that was WP’s fault. Eventually Marcia (I think she was the manager) came to the lobby and helped with with phoning road assistance. Everyone seemed very busy, rushing back and forth through the lobby, never stopping long enough to find out what might really help me. About two hours after I arrived, road assistance finally arrived and changed my tire. Eventually someone went to my car and got that for me.
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Eventually I was given a copy of an email from the IT department, that password didn’t work either! What I needed was: the information about the phone # for road assistance, which was in the glove compartment of my car. Then the password provided was wrong, as were several variations of what they thought the password «might» be. At first no one knew the password and seemed to be shrugging off my requests to be told what it was. Then when I tried to use my iPad to contact my road assistance company, I was not able to get on the internet. It took about 20 minutes of me waiting before I learned what the problem was. Used valet service, shuttle pickup at the airport was on time and quick.